PinaLove is free to use. Premium unlocks extra features, but you never have to upgrade: you can keep using PinaLove as a free member.
14-day money-back guarantee
If this is the first time you have paid for PinaLove and you are not happy with it, you can ask for a full refund within 14 days. You do not need to close your account, but you lose the Premium you paid for when we refund you.
- It is for first-time paying members only.
- You can use it once.
- It covers Premium. Credits and other consumable purchases are not covered.
- Purchases made through the Apple App Store are refunded by Apple, not by us (see below).
How to ask for a refund
Contact our support team and include the username of the account you paid for, so we can find your purchase.
App Store and Google Play
Apple App Store. Apple handles every refund for purchases made in our iPhone and iPad app, and we cannot issue them. To ask Apple for a refund, go to reportaproblem.apple.com.
Google Play. Refunds for purchases made in our Android app can be handled by us or by Google. You can contact our support team, or ask Google through Google Play's refund page.
Our website. We handle refunds for payments made on our website ourselves.
Whoever makes the refund, Apple, Google or us, you lose the Premium that the refunded purchase paid for.
When it does not apply
The 14-day money-back guarantee does not cover:
- members who have paid for PinaLove before;
- members who have already used the guarantee once;
- credits and other consumable purchases;
- purchases made through the Apple App Store;
- accounts we close for breaking our Terms of Use or Community Guidelines.
Apart from this guarantee and our Terms of Use, payments are not refundable, including unused Premium time and unused credits. We may still choose to give a refund in a particular case.
Cancelling a subscription
A refund and a cancellation are different things. Premium bought in our apps is a subscription that renews automatically until you cancel it with the store:
- iPhone and iPad: open your Apple subscriptions and cancel PinaLove.
- Android: open your Google Play subscriptions and cancel PinaLove.
Deleting the app or your account does not cancel your subscription. After you cancel, Premium continues until the end of the period you have paid for. Payments on our website are one-time payments that do not renew, so there is nothing to cancel.
Your legal rights
This policy does not affect any right to a refund, or to cancel a purchase, that you have under the law where you live. Section 11 of our Terms of Use has the full refund terms.